Update (03:00 EST): All services for all customers are restored. The previous update restored service to the vast majority of our customers, leaving only a few on isolated networks without access to FogBugz and Kiln On Demand. As of about 30 minutes ago, all service was restored for all customers. If you continue to experience any issues with your service, please don't hesitate to reach out to us! We will keep an eye on the situation through the night, but our provider does not expect a recurrence.
Update (01:50 EST): Our datacenter provider has restored connectivity for the majority of customers. However, not all portions of the global Internet are accessible from the datacenter. They're continuing their work and will update us once an update becomes available. Depending on the steps necessary to fully resolve the situation, customers should anticipate that their connectivity will be intermittent until the problem is completely resolved.
We just lost connectivity to our datacenter. Automated monitoring alerted us to the issue, and we reached out to them. When we reached them, their engineers were already looking into the problem. However, they have no time to resolution (as it was less than 3 minutes into the incident). The problem is related to some pieces of networking gear. We will keep you updated as much as possible!