Fog Creek Network Status

Weekend Problems processing Orders

UPDATE: Order processing is back online.

Due to an outage with our payment processer (Linkpoint/Yourpay) coupled with the fact that they outsource their tech support during weekends and that there is no one there until Monday that can help us, any orders placed with us will not complete processing until they fix problems with their gateway probably sometime on Monday.  This affects signups for Fog Creek Copilot, FogBugz On Demand, purchasing FogBugz for your server, etc.  Basically any time you enter a credit card on our system, or change an existing one, the order will be placed on hold until the gateway comes back up.  I apologize and have written another letter to First Data to complain about the problem.  It appears it may be time to switch our payment processor to Paypal or some other competitor.

Outage for Some On Demand Customers

update: things are back online.  It turns out that our colo had a bad patch cable in place that came lose and caused this outage.  These things happen, so I'm going to look for reasonable ways to make that path redundant.

We have just detected an outage with our LA datacenter that is hosting half of our On Demand customers. 

I am working with our colo support staff to troubleshoot, and will post updates.

Scheduled Maintenance for On Demand: Wednesday, April 9th, 2008, 03:01 - 07:00 EST

Our ISP will be performing an IOS upgrade on their core routers on Wednesday, April 9th, 2008 from 03:01 - 07:00 EST.  During this time, some FogBugz On Demand customers may experience brief periods of latency or connectivity loss with our services.